An example of consumer rights working too well in India!!

A colleague's friend applied for a Standard Chartered Bank credit card through one of the bank's/marketing firm's agents. In the application he gave his home address. Some days later he got the card at his office address. He thought it was strange. Fortunately he had a xerox copy of the card application. He learnt that the agent had changed the address by scratching out the home address and writing in the office address instead (for whatever reasons). Somebody advised him to go and file a complaint in the consumer court. So he went there and talked to an enterprising lawyer. The lawyer declared that this can be seen as fraud and filed a claim somewhere in the range of 70-80 lakhs. Yes you heard me right. Some time later the person was called by the bank for an out of court settlement. They settled "some" of the points in the claim for 5 lakhs + 1.5 lakhs credit on his card. I haven't heard what happened with the remaining points in the claim. But 6.5 lakhs for an address change..isn't that cool :) Next time you find something strange be sure to file that complaint!!

Update: More Success Stories